Support Plans

Basic

online

Free

Basic level support is free and includes:

  • Knowledge Base (24x7)
  • Live Chat (8x5)
  • Service outages, loss of functionality, performance problems or other failures that affect the normal operation of the service

Standard

24 business hours

Support offered by first line and support of maximum one hour.

Priority

8 business hours

Support offered by first line and support of maximum one hour.

Stated response time is the maximum time to start with support. Business hours are 9:00-17:00 CET on weekdays, excluding national holiday. Support requests exceeding one-hour workload or requiring senior engineering involvement are considered professional services projects.